Certificate Course In Retail Management & Customer Services

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Certificate Course in retail management and Customer Services

The most dynamic and growing industry is the retail industry, and India is the 5th largest destination for the retail spaces in the world. The retail industry is growing and flourishing continuously with the entry of more new global giants. This has also created a lot of job opportunities after the shifting from an unorganised sector to an organised sector; from executives to managerial positions; in the retail industry sector. Retail management courses, store management courses, and also many certificate courses in retail management and in store management courses are provided. E-retail jumps in leaps-n-bounds during a pandemic. People felt the power of E-retail.

The retail industry is providing vast opportunities in the field of retailing and customer services.There is a lot of scope in retail management and in store management after doing retail courses and store management courses and certificate courses in retail management. The retail industry has increased drastically and focused on addressing consumers and gives you an opportunity to enrol yourself into an interesting lifestyle and wide-ranging career path. Provides great career opportunities after the retail management courses and in store management courses and training in India. Scopes in retail management can be more vast if you hold the skill of being a people’s person, you acquire huge growth opportunities. Retail management courses and in store management courses will train you for all necessary skills to handle all kinds of different personalities. People who work in the retail industry take pride in their work after retail industry courses and will never get bored as it provides the best scopes and functions in retail management certificate courses and creates retail store manager jobs in Lucknow. The training will be provided to the candidates where they learn the crucial skills and dealings with the complex situations in the retail industry. Retail management courses in lucknow after completing 12th creates a lot of scope, training courses and retail jobs in lucknow. Creates vast opportunities in retail management courses in India, and students can pursue retail management courses after 12th which creates more retail jobs in Lucknow and as well as retail store manager jobs in Lucknow.

Retail management and its concept, the trends, the market segmentation, pricing of the product, merchandising, relationship marketing, and also information technology in retailing are the few topics covered in retail management courses in India. This will help the candidates to build their awareness in brands, marketing, strategies and retail philosophies. This will create retail jobs in Lucknow and scopes of retail management courses in India.

There are also so many retail courses and retail management courses in Lucknow also there are scope, functions and retail management courses after 12th.

Retail Management Prerequisites

  • 12th pass or appeared, can apply and also graduation appearing or pass can also apply for the retail management courses.
  • Students studying in 12th Class can also take admissions in certificate courses in retail management. Also, the certificates will be provided after passing the 12th examinations.
  • Basic knowledge of English & Hindi is required for retail management course
  • Flair for service industry
  • Age – 17 years and above are eligible for the retail training course

The skills that you will learn through the certificate courses in Retail Management and Customer services.

To build a successful career in the industry of hospitality it is important to learn the most vital and the most spoken language of the world. Each lesson in this retail management course is extremely interactive. Students are able to constantly practise their language skills and also learn about key aspects of correct and effective communication, and can also be trained in retail training courses and management.

The grooming skills which are required in the hospitality industry sector is taught in this course and the training is also given in this; these are:

  • Skin and hair care
  • Western and traditional attires
  • Dental care
  • Basic grooming practises
  • Professional make-up techniques.

The important art of walking impressionable and following certain social etiquettes are also covered.

Retail management explains the significance in the field of the retail business. The study of retail management is designed on the manpower needs in the field of retail management. This module prepares you to face the technical and behavioural challenges of the retail industry. Also, it provides retail management courses and store management courses, and also provides training on retail management. Training will be given on the topics:

  • Retail customer behaviour
  • Consumer Decision Making process
  • Retail shop management
  • Retail logistics
  • Supply chain management
  • Customer relation management
  • E-Retail

Apart from all this, you learn various retail formats and emerging trends in the retail industry.

In this retail training course, the students are trained and practised the necessary sales practices, as it is obvious that retailing and the selling techniques are completing one another and the best way to grow the retail industry. You get familiar with the real sales world by role-playing. We teach you Targeting & Positioning, Sales Techniques, Product Life Cycle, and Retail Market Segmentation in the certificate courses in retail management.


Customer Relation management is the basic and fundamental part of sales and retail management. You will be exposed to Customer Expectations, Customer Satisfaction, Customer Types, etc.. Mutual conclusion, Complaint Handling skills, the art of negotiation is being taught in the retail industry.


Retail is all about dealing with people, this module grooms your personality in such a way that you absorb all necessary traits of personality in order to excel in the retail world. The teaching pattern and techniques converts your personality into a hardcore retailer.

Mock interviews are conducted during the retail management courses and store management course. The students are prepared to answer all the questions that they need to be prepared with them in the interviews. The course prepares the student for successfully facing even the toughest interviews in the hospitality industry.

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IAHR is led by a team of committed professionals with domain-specific expertise in their respective fields. The team consists of individuals who have hands-on experience in the field of aviation, hospitality and retail for decades.

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